Frequently Asked Questions

Zanti Pharmacy is open Monday to Friday from 08:00 to 19:00. The pharmacy is closed on Saturday. Sunday and Public Holiday hours are 08:00 to 14:00.

No. Zanti Pharmacy is closed on Saturdays.

Yes. The stated Sunday and Public Holiday hours are 08:00 to 14:00. If your visit is time-sensitive, contact the pharmacy directly before travelling.

Call 0977488684 or contact the pharmacy on WhatsApp at +260 977 488 684. Provide the product name, strength, format or pack size where relevant. Availability is confirmed by the pharmacy and is not guaranteed by the website.

No. The catalogue is for enquiries and is not connected to live inventory. Every catalogue item uses “Contact pharmacy” so that unverified stock information is not presented as current.

Secure online prescription submission can be used only when the protected upload service is enabled. When it is unavailable, call or WhatsApp the pharmacy. Do not send a prescription through an unprotected contact form or public channel.

No. Submission does not confirm availability, approval, dispensing or purchase. A pharmacy representative must review the prescription and contact you about the appropriate next step.

When secure submission is enabled, the accepted formats are PDF, JPG, JPEG and PNG, with a maximum file size of 10 MB. Upload only a clear prescription and the minimum information needed for the pharmacy to review the request.

Yes. Use the WhatsApp button on the website or message +260 977 488 684. Do not use WhatsApp or any website channel for a medical emergency.

Response times can vary, so the website does not promise an exact timeframe. For a time-sensitive product enquiry during opening hours, telephone the pharmacy directly.

These services are not currently listed as confirmed. Contact the pharmacy directly if you want to ask whether a service has become available. The website will not advertise an unconfirmed service.

No. The website provides general educational information and contact options. It does not diagnose a condition, recommend a prescription medicine, generate a dosage or provide personalised treatment advice.

Do not use the website, contact form, prescription form or WhatsApp in an emergency. Seek urgent professional assistance or visit the nearest appropriate health facility. The website does not publish an unverified emergency telephone number.